—Sofia Ranchordas, University of Groningen [Editor’s note: This is one of our biweekly I-CONnect columns. For more information about our four columnists for 2020, please click here.] President Ronald Reagan famously said, “The nine scariest words in English are: “I’m from the Government and I’m here to help.” This statement, intended as a joke, translates
Automation of Public Services and Digital Exclusion
—Sofia Ranchordas, University of Groningen [Editor’s note: This is one of our biweekly I-CONnect columns. For more information about our four columnists for 2020, please click here.] If you are reading this blogpost, you most certainly have the required digital skills to engage with your national or local digital government services. You can fill in
